Refund policy

30-Day Quality Guarantee

We want every order to arrive in perfect condition. If something goes wrong, contact us within 30 days of delivery and we'll make it right with a full refund or a free replacement, your choice.

What's covered: items that arrive damaged or defective; the wrong item or color; items that are significantly not as described; and orders that are lost in transit or don't arrive within 30 days of shipping.

How to make a claim: email us with your order number and a photo of the issue (for damaged, defective, or wrong items). There's no need to send the item back. We'll respond within 1-2 business days, and approved refunds go back to your original payment method, typically within 5-10 business days.

What's not covered: change-of-mind returns, normal wear after use, or damage caused by misuse. For hygiene reasons, we can't accept returns of hair and skincare tools that have been used, unless they arrived defective.

Cancellations: you can cancel for a full refund any time before your order ships.